Heart Internet Review: UK Web Hosting for Bloggers
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If you’re confused by the plethora of web hosting information out there, you may want to head over to Heart Internet to use their simple Q&A tool on their home page. You simply select your role (e.g. “blogger”) and your goal (e.g. “transfer an existing site”). You’ll immediately be served plans that fit your goal.
What else makes this host different, and should you consider using them? Let’s take a closer look
About Heart Internet
First, a bit of background. Heart Internet is a UK-based hosting company founded in 2004. Since 2011, the company has been a subsidiary of the largest UK-based hosting and domain registration company Host Europe Group. It continues to run and operate its own servers and datacenters and offers custom-built services for its customers. The company prides itself on continually evolving and improving its services in an effort to provide customers with excellent service and customer care.
We like the fact that this is not a faceless host that seems to be running on autopilot. Heart Internet is staffed with an expert team and their continual improvement processes have led to thousands of upgrades and tweaks over the years.
What Does Heart Internet Offer?
Heart Internet offers a variety of hosting services, which include Linux and Window shared hosting plans, VPS, dedicated hosting, domain name registrations, and WordPress hosting.
What immediately stands about Heart Internet is the fact that its site offers this noticeable form asking who you are (a blogger, personal user, business owner, and so forth) and what you’d like to do (start your own blog, transfer an existing blog, host multiple blogs), and then suggests the most suitable plan.
Its hosting plans are built on cloud architecture with distributed resources and built-in redundancy which helps prevent downtime and improves page loading times. On top of that, the company provides its customers with around the clock security monitoring as well as a firewall protection.
WordPress Hosting Plans and Features
When it comes to WordPress hosting, Heart Internet offers an easy one-click installer. Each installation comes bundled with Jetpack and Akismet plugins as well as a feature called inSites customization. This feature allows you to customize your site depending on how a visitor finds you, where they are located, and more. You can then tailor the content they first see. In an age where personalization is key to good marketing, this is a significant benefit.
If you want to transfer an existing blog, you can install a fresh copy of WordPress with one click, and then use the WordPress Import tool to import your blog content.
The company offers three recommended plans for WordPress hosting. Each plan allows for unlimited storage space and bandwidth. The difference between each plan is the number of sites and email addresses you can host, with the last plan offering unlimited sites and mailboxes.
Other noteworthy features include 24/7/365 customer support and security monitoring. However, the company doesn’t offer to update your WordPress website, themes, and plugins nor does it provide you with site backups. (That would be a fully “managed” plan.) You are responsible for maintaining your site and ensuring a regular backup schedule is in place.
Heart Internet offers the ability to purchase SSL certificates. You can choose between three levels of SSL certificates.
The first level includes the green padlock, secure https:// browsing, and SHA-2 and 2048-bit encryption.
The second level includes all the features above as well as a $100,000 warranty which serves as liability insurance and protects you and your visitors if your SSL was issued incorrectly.
The last level offers the features from the first two levels as well as a green address bar and a $1,000,000 warranty if the SSL was issued incorrectly.
All SSL certificate levels are billed for a year and you have to be Heart Internet’s customer before being able to purchase them from the account dashboard area.
Aside from the WordPress hosting plan, Heart Internet offers shared plans, VPS, dedicated, and premium hosting plans.
Heart Internet offers three VPS plans, each of which is available in two tiers, depending on the number of CPUs, available RAM, storage space, and bandwidth. All of the VPS plans come with super-fast provisioning, a 99.99% uptime guarantee, load balancers, and around the clock support and security.
Dedicated servers are available in three plans which differ in the amount of RAM and allotted storage space. You can choose between Plesk and cPanel control panels and have full root access.
Premium hosting plans include three tiers which offer an unlimited number of websites, guaranteed 99.99% uptime, managed OS and hardware, dedicated RAM, and custom-built eXtend control panel.
Customer support is available through a ticket system and a detailed knowledgebase. The company doesn’t offer email or phone support and recommends that you use the service status page and consult the knowledgebase before raising a ticket.
The knowledgebase is organized rather well into different categories which makes it easier to find information. The front page also lists some of the most commonly asked questions as well as the most helpful articles from different categories.
Uptime Guarantee and Billing
Uptime guarantee of 99.99% is guaranteed only on the company’s premium hosting, VPS, and dedicated plans, and promises a compensation if you experience even a 0.01% of downtime in any month. All hosting plans come with a 30-day money back guarantee.
All plans can be paid for with Visa, Mastercard, debit, or credit card. Payments can be made on a monthly or yearly basis.
Benefits of Using Heart Internet
One of the advantages of Heart Internet is the aforementioned form which asks you what you want to do and suggests plans based on your answer. This limits the guesswork and is especially suitable for people who are just getting started with blogging and aren’t sure which plan is the best for them.
A detailed knowledgebase is another point in favor of Heart Internet as it’s nicely organized and makes it easy to find the answers you need.
Finally, the custom-built eXtend control panel offers a user-friendly interface that provides a simple way to manage your site’s files and emails, as well as install hundreds of applications such as Joomla, Drupal, Magento, PrestaShop, and others.
When it comes to Heart Internet’s disadvantages, it’s worth mentioning that none of the plans offer a free domain name as many other hosting companies do. And while the support is available 24/7, you cannot get assistance through live chat or phone.
Another disadvantage is that the uptime guarantee is not available on the shared hosting plans. Lastly, keep in mind that even if you choose one of the company’s managed plans, you are still responsible for updating your site and backing it up on a regular basis.
Heart Internet is a good choice if you’re about to launch your first blog and need guidance on which hosting plan to choose. Thanks to the WordPress hosting plan — which includes the most essential plugins and a one-click installer — this host is also suitable for bloggers who want to migrate from another host without the hassle of worrying about database transfer.
However, if you are a more experienced blogger whose site has outgrown shared hosting and you need more resources, Heart Internet might not be the best choice as the company’s plans come with a higher price tag than others. The fact that an uptime guarantee is not included in all plans and that it’s not a truly managed hosting provider are additional reasons to consider a different hosting company.